Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Last updated: August 2026
Information We Collect
We collect information you provide directly to us, such as:
- • Contact information (name, email, phone number, address)
- • Order and payment information
- • Communication preferences
- • Messages you send us through our contact forms
How We Use Your Information
We use your information to:
- • Process and fulfill your orders
- • Communicate with you about your orders and our products
- • Send you updates about new models and construction progress (with your consent)
- • Improve our products and services
- • Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:
- • With service providers who help us operate our business (payment processors, shipping companies)
- • When required by law or to protect our rights
- • With your explicit consent
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- • Access the personal information we have about you, including any website activity linked to you
- • Correct inaccurate information
- • Request deletion of your information, including your visitor analytics profile
- • Opt out of marketing communications
- • Opt out of analytics tracking at any time (decline or change your cookie choice below)
- • Request a copy of your data
To exercise any of these rights, contact us using the details at the bottom of this page.
Cookies and Tracking
We use a small number of cookies. Analytics cookies — both our own and those set by Google Analytics — are loaded only after you accept them in our cookie banner; declining (or having Do Not Track / Global Privacy Control enabled in your browser) means no analytics cookies are ever set.
| Cookie | Purpose | Lifetime |
|---|---|---|
| ncc_consent | Remembers your cookie choice (strictly necessary) | 1 year |
| ncc_vid | Anonymous visitor identifier for our own analytics (only with your consent) | 1 year |
| ncc_sid | Groups your page views into a visit (only with your consent) | 30 minutes |
| _ga, _ga_* | Google Analytics visitor and session measurement (only with your consent) | Up to 2 years |
| isMobileHint | Optimizes the first page render for your device (strictly necessary) | Session |
With your consent, our first-party analytics records the pages you visit, how long you spend on them, how far you scroll, your approximate location (city level, derived from your network address — your IP address itself is never stored), your device and browser type, and how you arrived at our site. This data is stored on our own systems and is not shared with or sold to third parties.
If you submit our contact or quote form, the browsing activity recorded under your visitor identifier — including page views recorded before you submitted the form — is associated with the contact details you provide. We use this to understand what you were interested in and to serve you better. You can ask us to delete this data at any time.
Retention: detailed browsing events are kept for 90 days; visit summaries for about 13 months; anonymous visitor profiles are deleted after 13 months of inactivity; profiles linked to a contact request are kept as long as the request itself and are deleted with it.
We also use Google Analytics and Vercel Analytics, both loaded only after you accept analytics cookies. You can additionally control all cookies through your browser settings.
To change your analytics cookie choice, use the “Cookie Preferences” link in the site footer.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this privacy policy or how we handle your information, please contact us:
New Candle Cottages
Email: sales@newcandlecottages.com
Phone: (918) 962-0023
Address: Spiro, Oklahoma